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How ey489 Handles Your Personal Data

This Privacy Policy explains exactly what personal data ey489 collects when you use our platform, how we store and protect it, and what rights you hold over that…

Data collected only as neededEncrypted storage & transmissionYour right to access & deleteTouch 'n Go, GrabPay, Boost dan FPX payment data handled securelyContact us anytime to review your record

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What Data We Collect and Why

ey489 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with ey489, we collect the information needed to operate your account: your name, email address, contact number, and the payment method details you choose to use — including Touch 'n Go, GrabPay, Boost dan FPX and FPX transaction references. We also

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collect device and session data (IP address, browser type, pages visited) to detect unusual access patterns and keep your account secure. We do not sell, rent or trade your personal data to third parties. Data is shared only with licensed payment processors and technical service providers
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bound by confidentiality agreements. Access to and use of our platform is subject to local law and is available only where local law permits. We retain account data for as long as your account remains active and for the period required under Malaysian financial record-keeping rules
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after closure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to request a copy of your data, or need to raise a privacy concern, our team is ready to help through the channels…

Email Privacy Request Send a written request to our data team at the official support email address listed in your account dashboard. Include your registered email so we can verify your identity and retrieve the correct record.

Live Chat Support Open live chat from any page on ey489 and select the privacy or account-data topic. A support agent will log your request and escalate it to our data-handling team if further action is needed.

In-Account Data Centre Log in to your ey489 account, navigate to Settings, and find the Data & Privacy section. From there you can download a copy of your stored data or submit a deletion request directly.

HOW WE PROTECT YOU

Six Ways ey489 Secures Your Data

Data protection at ey489 is not a single measure — it is a layered set of technical and procedural controls that work together.

End-to-End Encryption

All data exchanged between your device and our servers travels over TLS 1.3 encryption.

Cookie Controls

We use strictly necessary cookies to keep your session active and analytics cookies to understand how pages perform.

Account Access Security

Two-step verification is available on every ey489 account. We also monitor for login attempts from unfamiliar locations and will send…

Data Retention Schedule

We hold active account data only for as long as it is operationally required.

Third-Party Processor Standards

Any provider we engage — payment gateways for Boost and FPX, analytics partners, cloud infrastructure — is required to sign…

Your Right to Correct or Remove Data

You may request a correction to any inaccurate personal data we hold, or ask us to delete your account and…

Your Privacy Questions Answered

Below are the questions we hear most often about how ey489 collects, uses and protects your personal data. If your question is not covered here, reach out through live chat or the support email on your account dashboard.

We collect your name, email address, phone number and the payment method details you register — such as your Touch 'n Go or GrabPay linked number. We also log device type, IP address and session activity to keep your account secure.

We share data only with licensed payment processors — for example the gateways that handle Boost and FPX transactions — and with our infrastructure providers. All third parties sign a confidentiality agreement and may not use your data for their own purposes.

Log in, go to Settings and open the Data & Privacy section to download your data file directly. Alternatively, send a written request to our support email and we will deliver your data within 14 working days of verifying your identity.

Yes. Submit a deletion request through the In-Account Data Centre or via our support email. We will remove your records once we have met the minimum retention period required under Malaysian financial compliance rules.

Payment credentials — whether for Touch 'n Go, GrabPay, Boost or FPX — are transmitted over TLS 1.3 encryption and are never stored in plain text. Our payment processors are PCI-DSS compliant and contractually barred from retaining raw card or wallet data.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can accept or reject non-essential cookies through the cookie banner when you first visit, or change your preference at any time in your browser settings.

Reach our data team immediately via live chat — select the privacy topic — or email us directly from the address shown in your account dashboard. We treat all privacy complaints as priority matters and will respond within 48 hours of receiving your report.

How ey489 Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways ey489 Secures Your Data

End-to-End Encryption

Cookie Controls

Account Access Security

Data Retention Schedule

Third-Party Processor Standards

Your Right to Correct or Remove Data

Your Privacy Questions Answered

01 What personal data does ey489 collect when I open an account?

02 Does ey489 share my data with third parties?

03 How can I get a copy of the data ey489 holds about me?

04 Can I ask ey489 to delete my personal data?

05 How does ey489 protect my payment details?

06 What cookies does ey489 use and how do I control them?

07 Who do I contact if I believe my privacy rights have been breached?

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